Local bus service, Stagecoach has introduced free ‘journey assistance cards’ in order to help passengers who require further help on their bus journeys around the Borough.
Ranging from cards to assist the visually impaired, hard of hearing or passengers with mobility issues – amongst others – Stagecoach hopes to help passengers make their journey easier or smoother with what they describe as “discreet” messages.
Stagecoach have acknowledged not all specific needs are obvious or visible, so a ‘journey assistance card’ can give specific information to drivers and make sure passengers get the extra support they need.
Ross Barton, Operations Director of Stagecoach East, said: “Our Drivers pride themselves on offering the best possible service, but we know that sometimes our customers can be nervous to explain what they need, so our journey assistance cards can really help to make the journey that bit easier.
“Don’t forget: we’ve got you – get on board with an assistance card and we will give you the help you need to have a comfortable and easy journey”, he added.
As well as the cards above, additional cards include the phrases:
- Please scan my pass for me
- Please help me find a seat
- Please let me know when we get to…
If you are, or if you know a bus passenger who would benefit from an assistance card, they can order them online and they are completely free.
To access the cards, which are available now, you can enter “Stagecoach journey assistance cards” into a search engine, or go to: https://www.stagecoachbus.com/promos-and-offers/national/journey-assistance-cards.
The cards will then be posted out to recipients.
