Bedford Borough Council has confirmed that the 21 bus service operated by Grant Palmer will cease on 2 October.
In a statement on its website, Grant Palmer Passenger Transport said: “Service 21 will be withdrawn due to low custom.
“We’ve operated service 21 since 2013 however increased congestion, high operating costs and reduced passenger numbers in Bedford have all impacted the service.
Local councillors have criticised the decision saying it is a “severe blow and shock to the residents that depend on the service.”
Brickhill Ward Councillor Charles Royden said: “We have called upon Bedford Borough Council to do all it can to take action and provide the necessary support now to ensure the service can be continued.”
Grant Palmer sought to reassure passengers in Brickhilll that they would still be able to access buses.
Thanking customers on service 21 for “their patronage”, the statement said: “Woodlands Park will continue to be served by service 22. Customers in Abbeyfields can use our nearby 44, 72 and 73 services.”
Full details of Grant Palmer bus services on their website.
This is a breaking news story and we will provide the response from Bedford Borough Council and Mayor Tom Wootton as we receive it. They were unable to supply a comment within our tight deadline on Tuesday.