Costa seeks to reassure customers following zero hygiene rating for Midland Road store

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Costa Midland Road
Costa, Midland Road, Bedford. Image from Google Maps

Costa Coffee have responded this evening to the revelation that their Midland Road store received a ‘zero’ food hygiene rating following an inspection in August 2019.

A spokesperson issued an apology, assuring customers that all the issues have been fully addressed.

The rating was shared on social media, resulting in a raft of comments from customers.

According to the Food Standards Agency website, inspectors check the following three elements:

  • how hygienically the food is handled – how it is prepared, cooked, re-heated, cooled and stored
  • the physical condition of the business –including cleanliness, layout, lighting, ventilation, pest control and other facilities
  • how the business manages ways of keeping food safe, looking at processes, training and systems to ensure good hygiene is maintained. The officer can then assess the level of confidence in standards being maintained in the future
Costa Midland Road
The findings of the inspection, which was carried out in August 2019

A spokesperson for Costa Coffee said, “We take all Food Hygiene Ratings extremely seriously and took immediate action to address those issues found in the Costa Coffee on Midland Road, Bedford, which re-opened on the 16th.

“It is extremely important to us that all our stores operate to high standards of hygiene and we take it very seriously when any store fails to meet these high standards.

“We have robust measures in place to address poor standards and work closely with the Local Authority Enforcement Officers to immediately rectify any concerns.

“We would like to apologise to our local customers and assure them that the issues have been fully addressed.”


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