A Bedford-based estate agent is celebrating their fourth consecutive win at the British Property Awards.
Cooper Wallace Estate Agents on Goldington Road first won the Gold Winner Estate Agent in 2018, and since 2022 have had an uninterrupted run of success.
Additionally, in 2023, they won Regional Gold Winner Estate Agent in East of England, Regional Gold Winner Estate Agent in South Overall, and 2023 Gold Winner Best British Estate Agent.
The British Property Awards provide agents throughout the UK with an invaluable benchmark against which to compare the service they provide with that of their local, regional, and national competitors.
“Agents who go that extra mile and provide outstanding levels of customer service are rewarded with our accolade, which acts as a beacon to highlight these attributes to their local marketplace,” said an awards spokesperson.
David Garofalo, managing director at Cooper Wallace, said: “We are delighted to win this award for the fourth consecutive year and [it] is a testament to the excellent customer service we provide here at Cooper Wallace.
“We are extremely proud of our team and look forward to helping more people buy, sell and rent in 2026 and beyond.”
Judging criteria
The British Property Awards’ team personally mystery shops every entrant against a set of 25 criteria to obtain a balanced overview of their customer service levels.
Importantly, there is no cost to enter and the judging criteria are both comprehensive and detailed, exploring different mediums, scenarios and time periods to ensure that agents have been rigorously and fairly judged.
Robert McLean from The British Property Awards said: “Our awards have been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards.
“Our awards have also been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time.
“Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition.”
