Ticket-holders have expressed their frustration that they weren’t contacted about the cancellation of this year’s pantomime at Bedford Corn Exchange, with some only finding out when they arrived at the venue.
Performances of Rare Productions’ Beauty and the Beast were called off on 23 December after a number of suspected covid cases among the cast and crew.
However, some ticket-holders say that they weren’t sent information about the cancellation ahead of the performance, and didn’t know until they got to the Corn Exchange expecting to watch the show.
Details were posted on the Corn Exchange social media channels and on their website, but there has been criticism that emails weren’t sent out in time for some theatre-goers to avoid a wasted trip.
A Bedford Borough Council spokesperson said: “The team at the Corn Exchange are in the process of contacting ticketholders; please bear with us during this time as we have a large number of ticketholders to contact.
“The Pantomime company took the decision to cancel the remaining performances of this year’s pantomime, Beauty and the Beast, due to a number of suspected cases of COVID-19 in the company.
“Bedford Corn Exchange responded with immediate action, placing notifications on their website and social media in high traffic areas.”
All performances of Beauty and the Beast have been rescheduled for December 2022. Tickets from this year have been transferred to the new dates, but customers will be refunded if they are unable to attend the new date.
A spokesperson for Rare Productions said, “We are very sad to announce that this year’s panto ‘Beauty & The Beast’, due to be performed at Bedford Corn Exchange, has had to be postponed.
“We only postpone performances as the last resort. We sincerely apologise for the inconvenience and disappointment caused and we understand how frustrating this is for all.
“The panto will now be rescheduled for Christmas 2022.”
You can find out more information and details on refunds at the Corn Exchange website here.