Senior officers at Bedfordshire Police will be personally contacting victims of crime in the area to drive up service standards.
Chief Constable Garry Forsyth and other senior officers say they’re committed to calling a small number of randomly selected people each month to listen to their experiences.
“The aim of these random follow-up calls is to better understand how people feel about the service they’ve received, and for our senior officers to hear how we are doing first-hand,” said Detective Chief Inspector Marie Gresswell, the force’s lead on victim care.
Bedfordshire Police say they already undertake satisfaction surveys but DCI Gresswell says this programme, due to start next month, will allow them “to do more to ensure we improve our response to victims of all crime types”.
Bedfordshire Police’s Victim and Witness Engagement Board is also the process of implementing a number of improvements.
This includes developing an online portal for victims and witnesses to access information to help them in their particular situation.
There will also be a chance for child victims of crime to let police know how they feel.
“It so important that we put the victim at the very heart of everything we do, and with the support of our senior officers, this initiative will reinforce that commitment,” said DCI Gresswell.
You can also feedback to the police via their website.
Signpost also offers free and confidential support to victims of crime in Bedfordshire, whether reported to police or not and irrespective of where and when the crime occurred.
Contact 0800 0282 887 or visit signpostforbedfordshire.com for further information.