Visitor Operations Manager

    Wrest Park
    Customer Service
    Circa £34,000 depending on experience
    Job description

    Wrest Park is a magnificent house dating from the 1830s set in an outstanding restored garden landscape originating in the 17th century. The house itself is remarkable, a near unique example of 19th-century English architecture following the style of an 18th century French chateau. Its grounds are a glorious amalgam of three centuries of English garden design, and contain one of the few remaining formal gardens of the early 18th century.

    We have an exciting opportunity for an experienced individual head up our visitor operations team. As Visitor Operations Manager you will lead the management team in delivering an outstanding visitor experience as well as focussing on the future development of this spectacular site.

    We are mid way through an ambitious 20 year plan for the park and gardens with scope for major development opportunities.

    Your extensive experience in the management of attraction sites will mean you know exactly how to create successful business plans and develop commercial opportunities. Experience of budget management is also essential. An excellent people manager, team player and communicator, you will be able to provide great leadership to site based staff while also building strong, collaborative relationships with partners, stakeholders and volunteers.

    As a creative manager, you will have experience leading people and have been responsible for a visitor focused operation previously. You’ll love being a positive role model and are naturally able to inspire people to deliver exceptional customer service, to exceed targets and understand how this funds our cause.

    You’ll find it’s a workplace like no other – taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.

    By joining us, you’ll enjoy the rewards of a great team environment in inspiring locations, helping to make our site a wonderful place to visit. You’ll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year. We offer a competitive benefits package including a generous pension, 25 days leave a year and free entry to all English Heritage properties for you, another adult and up to 6 children (under the age of 19).

    Closing date: 09/09/2019

    How to apply