Quality & Compliance Officer – Milton Keynes Council

    Milton Keynes Council
    Milton Keynes
    Full time
    £30,451 - £34,728
    Job description

    Milton Keynes is a rapidly expanding, vibrant and dynamic place to live, work and play. How better to contribute to that continued success than through a unique and rewarding career with Milton Keynes Council. So if you’re looking for an excellent benefits package and the chance to make a difference, make a move to Milton Keynes Council. With modern working practices where flexibility is commonplace and performance is measured on outcomes and results, alongside a generous holiday entitlement, you can experience a fulfilling job and great work-life balance.

    Please note that this role is only open to applicants who have the right to work in the UK

    To work with operational and professional staff within partner organisations and private providers, as well as regulatory bodies to establish and monitor the quality and contract compliance standards for the provision of services procured. To manage the implementation of ongoing contract compliance processes, service reviews and contracts/service level agreements between Milton Keynes Council (MKC) and/or Milton Keynes Clinical Commissioning Group (MKCCG), and providers of Adults Social Care and Health services. Support the development of service specifications to inform contract negotiations, analyse information and, using a variety of methods, develop and implement action plans for effective contract management. we reserve the right to end this advertisement earlier should a suitable applicant be found prior to the end date.

    Key Duties

    • To undertake qualitative and quantitative reviews of services commissioned by MKC/MKCCG to ensure best value for money is delivered and to ensure the strategic local population needs are met
    • To monitor and analyse the quality and performance of service providers and to identify non-compliance with contractual obligations. Recommending and managing corrective action and service improvements
    • To develop and manage consultation arrangements with service users, family carers, service providers and other relevant stakeholders to ensure individual and population level outcomes are met
    • To ensure compliance with relevant legislation, guidance and directives, and to identify areas of good practice to develop within providers / contracts
    • To design financial, qualitative and quantitative information systems to monitor and review the quality, performance and compliance of services commissioned by MKC/MKCCG
    • To undertake benchmarking and research projects to assist in the management of best value in the delivery of services
    • To represent MKC and the Directorate in a professional manner to meet Corporate and Directive aims and objectives
    • To actively promote MKC’s commitment to safeguarding and promoting the welfare of vulnerable adults at a level proportionate to your role
    • To be responsible for adhering to legislative requirements, Council Policies and Procedures including, but not limited to: Health & Safety, General Data Protection Regulations (GDPR) and internet/email use. To report to and liaise with on a regular basis the Quality & Compliance Manager (QCM) on specific contractual issues.

    Experience, Qualifications and any Mandatory Requirements

    • Minimum Level 3 Qualification (A Levels / NVQ Level 3)
    • Or, extensive experience in Health, Social Care, Supported Housing or Contract Monitoring
    • Understanding of the Commissioning Cycle
    • Knowledge and Understanding of Risk Assessment

    Skills Required

    • Excellent analytical skills
    • Intermediate to advanced IT skills including Word and Excel
    • Ability to interpret complex financial information
    • Ability to demonstrate continuous professional development
    • Ability to travel to a range of external locations

    closing 15/10/2021

    How to apply