Front of House Team Member – Towers Health and Racquet Club

    Towers Health & Racquet Club
    Customer Service
    Various - between 36-40 hours pw
    Competitive plus bonus
    Job description

    We are currently looking to recruit a full-time front-of-house team member, to work flexible shifts totalling between 36 and 40 hours per week.

    Reporting to the Club Lounge Manager, this role will have a number of key elements, such as:

    • Delivering excellent customer service to members.
    • Taking food orders and delivering food from the kitchen.
    • Preparing and serving tea/coffee and alcoholic/soft drinks.
    • Maintaining a clean and healthy environment, in the kitchen and Club Lounge, taking account of the COVID-19 rules.
    • Operating the till and handling cash.
    • Being responsible for opening and closing shifts.
    • Contributing towards team meetings to improve operations.

    The Candidate

    We have high expectations of our staff team, and hence the successful candidate must be able to demonstrate:

    • Experience and success working in a front-of-house environment.
    • A customer-focused, approachable and outgoing personality.
    • Good organisational skills and attention to detail.
    • Ability to work calmly and quickly when the Club Lounge is busy.
    • Ability to spot problems and deal with them effectively.
    • Good team-working skills.

    The following skills or attributes would also be beneficial:

    • A passion for health and fitness.
    • A professional and healthy image.
    • Maths and English GCSE or equivalent Grade B.

    The Club

    Club Towers is a premium health & racquets Club located in Bedford, offering our members a wide range of excellent facilities including a high-class gym, three studios, tennis, squash, treatment rooms, swimming pool and spa. Since opening in 2017, we have been highly successful, building a large membership base.

    Our members expect high levels of customer service from our staff team and hence we look to recruit people who are capable of interacting positively with our members to ensure they are well looked after.

    Salary and Benefits

    We invest in our staff team, offering regular training, the opportunity to improve key skills and to contribute to the development of each department.

    The salary offered will depend on the skills and experience of the candidate. We operate a bonus scheme for all of our staff and a contributory pension scheme. Holidays are initially 30 days pro rata (including bank holidays), rising with length of service, and complimentary Club membership is also offered.

    Closing date: 21/10/2020


    How to apply
    Please send in your c.v. to, together with a covering email stating why you are applying for this position, and what attributes you think you would bring to the Role and the Club.