Customer Relationship Manager – MK Council

    Milton Keynes Council
    Customer Service
    Milton Keynes
    Full time
    £40,876 - £44,863
    Job description

    Milton Keynes is a rapidly expanding, vibrant and dynamic place to live, work and play. How better to contribute to that continued success than through a unique and rewarding career with Milton Keynes Council. So if you’re looking for an excellent benefits package and the chance to make a difference, make a move to Milton Keynes Council. With modern working practices where flexibility is commonplace and performance is measured on outcomes and results, alongside a generous holiday entitlement, you can experience a fulfilling job and great work-life balance.

    Please note that this role is only open to applicants who have the right to work in the UK

    You don’t need to be a planning professional but an expert in dealing with customers. This new post is there to improve the communications and customer experience of our Service, and help us to both respond to their needs and forge stronger relationships with them. This is a fixed term contract for 24 months

    Key Duties

    • Lead on communications and customer engagement work on behalf of the Planning Service
    • To work collaboratively in a different and creative way with partners to ensure that the right services are being delivered in the right way to customers
    • To provide a ‘front door’ for customer service queries and complaints for the Planning Service and work collaboratively with colleagues to co-ordinate responsive actions
    • To be responsible for designing and reporting on customer service KPIS and feedback mechanisms
    • Project manage Customer Service-related projects for the Service
    • To be responsible for designing and delivering key stakeholder liaison arrangements with the most frequent users of the Service

    Experience, Qualifications and any Mandatory Requirements

    • Degree in a relevant subject or a extensive knowledge of the services provided by local authorities and Local Planning Authorities in particular

    Skills Required

    • Ability to build effective relationships and achieve co-operation from others
    • Success in influencing and persuading stakeholders and partners and encouraging participation
    • Creative problem solving skills
    • Able to cope with pressure and in difficult, sometimes confrontational situations

    Departmental Benefits of this role

    • Flexible working; most posts in the Service are classified as home-based and are supplied with IT equipment to enable fully remote working

    Closing date: 01/10/2021

    How to apply